Frequently Asked Questions
Everything you need to know about your next adventure on two wheels.
How do I determine the correct bike frame size for me?
We provide a comprehensive sizing chart on each product page based on rider height and inseam. If you are between sizes, we recommend contacting our support team for a personalized fit consultation.
Do OBED bikes arrive fully assembled?
To ensure safe transit, bikes are shipped 90% assembled. You will need to install the handlebars, front wheel, and pedals. We include a basic tool kit and step-by-step assembly instructions with every order.
What is your return policy for bicycles?
We offer a 30-day satisfaction guarantee. If you are not happy with your ride, you can return it in like-new condition within 30 days of delivery. Please note that return shipping fees and a restocking fee may apply.
Does my OBED bike come with a warranty?
Yes, all OBED frames and forks are covered by a limited lifetime warranty against manufacturing defects. Components such as drivetrains and wheels are covered by their respective manufacturer warranties.
Can I customize the components on my bike before ordering?
Absolutely. We offer various build tiers and component upgrades during the checkout process, including wheelsets, groupsets, and saddle options to match your riding style.
How long does shipping take for a new bike build?
Since each bike is professionally tuned and inspected before shipping, our lead time typically ranges from 7 to 14 business days depending on current order volume and component availability.